Due to a number of recent last minute cancellations and no shows, we will now be implementing a cancellation and no-show policy for our small business.
When should I arrive?
We recommend you arrive at least 5-10 minutes prior to your appointment. This will give you time to relax and unwind and help keep treatments on schedule. If this is your first visit please allow enough time prior to your appointment to fill in any relevant details.
What if I’m late?
We operate a busy salon and our appointments are precious. We endeavour to accommodate all our clients so please respect our time. If you arrive late, we will finish your treatment on time or the appointment will need to be shorten or rescheduled as not to inconvenience our next client, however our fee remains the same. Please understand that you may need to wait some time before we can then fit you in or if your appointment then needs to be rescheduled, please see “no show” below.
Should you need to cancel your appointment; we ask that you be courteous and call us promptly or if outside of hours please leave us a voice message or message our Facebook page. If you cancel your appointment with less than 24hrs notice a fee of 30% of the total appointment cost will apply.
We kindly send out reminder SMS messages 48 hours before every appointment with us. If you “no show” to an appointment a fee of 50% of your total appointment cost payable over the phone for our loss of income for that day. There may also be a booking fee on all future appointments upon discretion of our team.
Please Note: If you are going to be more than 15mins late we may need to reschedule your appointment, and you will be a no-show fee of 50% of the total.
A 10% surcharge will apply to those who decide at their appointment on the day to only have part there of their initial treatment booked.
**Booking an appointment with us is an acknowledgement of these terms**